Fences are an investment to take seriously, and when so much thought is put into a project, it can be hard to find someone to fully trust with such a large purchase. We assure our products do not only meet standards but offer customer satisfaction through knowledgeable and friendly customer service. Nationwide Fence has experienced staff that can help guide you when needed and handle any shipping issues that arise.
Every order and situation will differ, so please allow time for larger orders to be filled accordingly.
Each order comes with a tracking number and will usually be shipped directly from the manufacturing company. We ensure you will be able to receive your order, account for all parts, and even do a short trial before our refund time-frame is up.
If you are not fully satisfied with the product, our team will work to remedy the situation as a top priority. Look through our return policy or the detailed product warranty for further details. Caution should be taken not to damage the material when attempting the trial. If you need to return the product, please enclose it in the original packaging, if possible.
Our products meet regulations in most countries, but there is always a chance specific areas have additional restrictions. Research local laws and Homeowner Association or covenant guidelines before ordering to avoid hassle.
Unfortunately, the reality of shipping is that there can be unexpected problems, so be sure to look through all of your ordered materials to guarantee you’ve received the correct amount of materials to solve an issue as soon as possible. Materials damaged during shipping will not be suitable for your project and will need to be replaced immediately while you still have all of your order information available.
Make sure to take evaluation of your fence within 30 days of your receipt of order. Attempt installing a couple of the posts to understand the basics of what is ahead in the installation process before committing. If the task seems too daunting assistance is available.
If you have questions affecting your confidence in the ability to complete the project, simply give us a call at (612)323-3622 or visit our blog for full installation guides or tips.
Returns will need approved before they are finalized, so by contacting us with any concerns, you can find answers to a myriad of questions, or get this shipping issue solved quickly.